FAQs

1. What are hair extensions?

Hair extensions are a means of adding additional hair (human or synthetic) to your natural hair. There are many methods of application – please see our blog Hair Extensions Application Techniques.

2. Why do people have hair extensions?

Hair extensions are applied to enhance the appearance of your natural hair. They can be used to add any combination of length, thickness and body, and colour.

3. Can anybody have hair extensions applied?

There are some scalp conditions which are unfortunately not compatible with hair extensions e.g. psoriasis, eczema, etc. However, the severity of these conditions can vary greatly from individual to individual and can be assessed at your consultation.

4. How long does my natural hair need to be?

This very much depends on your own hair type but ideally your own hair should be a minimum of 10cms long.

5. How do I pay for my orders?

We accept payments via Paypal and all major credit and debit cards such as Mastercard, VISA and American Express.

6. Can I amend and cancel my order?

Unfortunately we are unable to cancel an order once it has been placed. This will allow us to pack your orders efficiently and to minimize errors. It is advisable to check your order before placing it.

7. I have a discount code, how can I use it?

Key in the voucher code at the field “Voucher Code” and click “Add” in your Shopping Cart page before proceeding to check out. Please note that we are unable to manually apply the voucher code to your order if you have missed keying it during check out. Kindly ensure that all information is correct before confirming your purchase.

8. How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

9. When will my order be processed?

All orders will be processed within 2 business days, excluding weekends and public holidays. Time stated is based on Eastern Standard Time (EST). 

10. How long will it take for me to receive my order?

The standard courier delivery time frame is approximately 7-10 business days from the time of placing your order.

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